Support

Free technical support for SQLphone Interactive Voice Response Software

SQLphone provide free technical support for all pre-sales and new product purchases for a period of 12 months. After 12 months, we recommend that clients continue to support their software through a one-year, renewable, SQLphone Support Contract.

Annual SQLphone Support Contract

It's easy to forget how essential technical support services are, until you are up against a project deadline and require immediate technical assistance. Although you may often be able to deal with everyday troubleshooting issues, what happens when you come across a completely new problem you can't resolve? Additionally, keeping up-to-date with the latest software releases can be a time consuming process.

When you invest in a SQLphone Support Contract, you ensure the continued success of your business initiatives by staying up-to-date with the latest software technologies, supported by the professionals who built the SQLphone product.

Client benefits

• Free SQLphone product upgrades
• Unlimited technical support via email or phone (24hr turnaround)
• 25% discount for clients who require custom development work

Cost for 2006/2007

$595 per annum for single license users.
Multiple license users, please contact us for a quotation.

Your Support Contract will run from the day payment is received and last for 12 months. Your contract is optionally renewable on an annual basis. We will automatically contact you one month before your Support Contract expires to offer you a renewal.

Free SQLphone product upgrades

All clients who have purchased a Support Contract are eligible to receive, at no additional charge, free upgrades of SQLphone software during the period of the Support Contract.

Clients will be automatically notified via email of the availability of new SQLphone versions to download so you can take advantage of the new features and improvements.

Please note: The purchase of a Support Contract does not guarantee upgrades during a contract year. SQLphone Ltd will only issue upgrades it considers of benefit to its clients and that have passed rigorous testing procedures.

Unlimited technical support via email or telephone

The SQLphone Support Department will respond to all email or telephone queries within 24 hours, and will endeavour to provide a solution within 48 hours. As problems are usually of a technical nature, we advise clients to email rather than telephone.

25% discount for system enhancements

Your Support Contract entitles you to a 25% discount on any custom development work that you wish SQLphone to undertake during the contract period. This includes:

• Developing SQLphone flowcharts
• Designing databases
• Coding SQL queries
• Coding flowchart support DLLs

Technical support for clients without a Support Contract

Clients who do not have a Support Contract can receive technical support charged at an hourly rate. Please contact SQLphone for further details.

Software upgrades for clients without a Support Contract

Clients who wish to upgrade to latest SQLphone product versions, please contact SQLphone for a quotation.