SQLphone - Dialogic Setup Guide

www.sqlphone.com

This is a quick guide to installing a Dialogic Voice card on Windows 2000/2003/XP.

Equipment Needed

SQLphone Runtime uses Dialogic Voice cards to connect your PC to analogue telephone lines. You need to purchase the following equipment from your local Dialogic supplier:

Voice cards. We recommend the D/4PCI-UF (4 line PCI card).
Dialogic System Software Driver CD. You must install Dialogic Release 5.1.1 for Windows (see below).
Cables. To connect voice card sockets (RJ11) to your phone sockets (country specific).

The full range of Dialogic voice cards is listed here:
Voice Cards

We can supply Dialogic cards to European customers, please contact us for a quote.
Non-European customers can locate a Dialogic distributor here:
Suppliers & Distributors

Dialogic Cards & Drivers

You must install drivers SR511 and FP1, see table below for driver description.

Driver Description Notes

SR511 Dialogic System Software Release 5.1.1 Free download here -- click the "Download System Release 5.1.1" link

FP1 Dialogic System Software Release 5.1.1
Feature Pack 1 Not free. Must be purchased from Dialogic supplier.
Most suppliers (including us) will bundle this driver CD with a voice card purchase

SR6 Dialogic System Software Release 6 Do not install -- not currently supported by SQLphone

Driver	Description	Notes
SR511	Dialogic System Software Release 5.1.1	Free download here -- click the "Download System Release 5.1.1" link
FP1	Dialogic System Software Release 5.1.1 Feature Pack 1	Not free. Must be purchased from Dialogic supplier. Most suppliers (including us) will bundle this driver CD with a voice card purchase
SR6	Dialogic System Software Release 6	Do not install -- not currently supported by SQLphone

SQLphone supports cards shown in the table below.

Card Lines Notes

D/4PCI-UF 4

D/4PCIU 4 Card is discontinued but new cards still widely available

D/4PCI 4 Card is discontinued but new cards still widely available

D/120JCT-LS 12 Card is discontinued but new cards still widely available

D/120JCT-LSU 12

All ISA cards 2/4/16 Discontinued but pre-used cards sometimes available on ebay

Card	Lines	Notes
D/4PCI-UF	4
D/4PCIU	4	Card is discontinued but new cards still widely available
D/4PCI	4	Card is discontinued but new cards still widely available
D/120JCT-LS	12	Card is discontinued but new cards still widely available
D/120JCT-LSU	12
All ISA cards	2/4/16	Discontinued but pre-used cards sometimes available on ebay

Cards having an EW suffix (for example, D/4PCI-UF-EW) conform to the European RoHS Environment Directive
European approved cards have an EU suffix (for example, D/4PCI-UF-EU)
Cards having EW or EU (or both) suffix are fully compatible with equivalent cards shown in the above table
SQLphone does not currently support Dialogic Diva cards
SQLphone does not currently support PCI-Express cards

Before You Start

Do not fit the Dialogic card into your PC yet. Install the Dialogic System Software CD before fitting the card.

Install Dialogic Drivers

Step 1 Insert the Dialogic Release 5.1.1 CD and run setup.exe

Step 2 Enter your company details

Step 3 Select TYPICAL installation option Do not select COMPLETE option

Step 4 Select destination directory The default is usually OK

Step 5 Accept the default program folder

Step 6 Click Next to continue

Step 7 Don't select any options

Step 8 Reboot the PC now

Step 9 Insert the Feature Pack 1 CD and run setup.exe

Step 10 Do not install documentation on local drive.

Step 11 Reboot the PC when FP1 install completed

Install Voice Card

The procedure for installing PCI and ISA cards is slightly different. Click on the appropriate link.

Install PCI Voice Card

Dialogic PCI voice cards have a small rotary switch (on the circuit card), which sets the board number. If this is the first Dialogic voice card in the PC, set the board number to 1. Plug the Dialogic voice card into any available PCI slot on the PC mother board.

PCI Driver Configuration

Step 1 After fitting the Dialogic PCI voice card, re-start the PC. The "Found New Hardware Wizard" will be displayed. Press Next.

Step 2 Select the "Search for a suitable driver" option.

Step 3 Select only the "Specify a location" option.

Step 4 Browse to the Dialogic installation directory shown here.

Step 5 Press Next.

Step 6 The correct Dialogic card name should be displayed. Press Finish.

Step 7
Start the Dialogic Configuration Manager:
From the Start menu, select Programs, then Dialogic System Software, then Dialogic Configuration Manager.

Step 8
Connect to the local computer.

Step 9
Auto card detection will begin.

Step 10
Check if the voice card has been auto-detected.
The model and card number should be clearly displayed, as show here. (model = D/4PCI)
Fail to detect
If the card is not detected, or the model is displayed as ????, do the following:

Reboot the PC
Enter the system BIOS
Disable "Plug & Play" in the BIOS
Repeat steps 7 to 10 above

Step 11
Double click on the voice card icon.
Set the country parameter to the correct value.

Step 12
Select Start-Service from the Service menu. The service will take up to 30 seconds to start.

Fail to start service
If the service fails to start on Windows 2003 Server, download this file winstrm.dll and copy to your C:\Windows\System32 directory. Then re-attempt to start the Dialogic service.

Step 13
From the Service menu, select Startup-Mode, then Automatic.

Step 14
Install SQLphone Runtime.

Download SQLphone Runtime from the SQLphone website.
Read the Runtime help file (particularly sections 3 and 4).

Install ISA Voice Card

Dialogic ISA voice cards have jumper switches for setting the hardware interrupt level (IRQ) and base memory address segment. When fitting these Dialogic voice cards, it is essential to choose a hardware interrupt level and base memory address segment that do not conflict with existing equipment installed in your PC.

How to check for un-allocated IRQ and memory on Windows NT:

From the Start menu, select Programs, then Administrative Tools, then Windows NT Diagnostics.
Press the Resources tab.
Press the IRQ button to view currently allocated IRQs.
Press the Memory button to view currently allocated segments.

How to check for un-allocated IRQ and memory on Windows 2000/XP:

From the Start menu, select Programs, then Accessories, then System Tools, then System Information.
Expand the Hardware Resources folder.
Press the IRQs folder to view currently allocated IRQs.
Press the Memory folder to view currently allocated segments.

Having identified suitable free IRQ and memory address, configure the card by setting the jumpers and switches located on the card. IRQ 5 is usually a good choice, the base memory address can usually be left at the default D000.

ISA Driver Configuration

Step 1
After fitting the Dialogic ISA voice card, re-start the PC.

Step 2
Start the Dialogic Configuration Manager:
From the Start menu, select Programs, then Dialogic System Software, then Dialogic Configuration Manager.

Step 3
Connect to the local computer.

Step 4
Auto card detection will begin.

Step 5
The ISA card will not be auto detected.
Select Add-Device from the Action Menu.

Step 6
Select the voice card model.

Step 7
Give the voice card a name or number.

Step 8
Setup the correct IRQ and memory values.
(May need to double-click on the displayed voice card icon first)

Step 9
Set the country parameter to the correct value.

Step 10
The model and card number should be clearly displayed, as show here. (model = Proline/2V)

Step 11
Select Start-Service from the Service menu. The service will take up to 30 seconds to start.

Step 12
From the Service menu, select Startup-Mode, then Automatic.

Step 13
Install SQLphone Runtime

Download SQLphone Runtime from the SQLphone website.
Read the Runtime help file (particularly sections 3 and 4).

Step 8 Connect to the local computer.

Step 9 Auto card detection will begin.

Step 10 Check if the voice card has been auto-detected. The model and card number should be clearly displayed, as show here. (model = D/4PCI) Fail to detect If the card is not detected, or the model is displayed as ????, do the following: Reboot the PC Enter the system BIOS Disable "Plug & Play" in the BIOS Repeat steps 7 to 10 above

Step 11 Double click on the voice card icon. Set the country parameter to the correct value.

Step 3 Connect to the local computer.

Step 4 Auto card detection will begin.

Step 5 The ISA card will not be auto detected. Select Add-Device from the Action Menu.

Step 6 Select the voice card model.

Step 7 Give the voice card a name or number.

Step 8 Setup the correct IRQ and memory values. (May need to double-click on the displayed voice card icon first)

Step 9 Set the country parameter to the correct value.

Step 10 The model and card number should be clearly displayed, as show here. (model = Proline/2V)