Expanding Call Center
Capacity with IVR Software
SQLphone telephone answering software
has enabled Radio Taxis London to expand
their call-center phone answering services
without employing more staff or moving
to larger premises. The SQLphone telephone
answering software answers more than 5000
telephone calls a day.
Replacing Staff with IVR Software
In 2002 ailing travel company (Discover
Travel & Tours) was in financial trouble.
Crippled by high call-center staff overheads
and the travel business recession, they
reduced overheads by using an SQLphone
telephone answering system.
The phone answering system allowed them
to cut back on call-center staff and turn
the business round to making a profit.
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